Are You Our Next CSM?

We’re hiring for a stellar Customer Success Manager! Yes, another one! But, we're not settling for any CSM; we're on the hunt for a customer-centric superstar. With 89% of businesses competing based on customer experience, having an amazing team of CSMs isn’t just nice; it's essential. It’s the heartbeat of our operation!

What makes this role so special? Our Customer Success Managers are more than just a bridge between our clients and us; they are the glue that binds the entire customer journey, from onboarding through retention and expansion. It's a multifaceted position that requires a unique blend of skills, including relationship-building, problem-solving, and a deep understanding of digital marketing strategies and performance marketing fundamentals. If you're someone who can wear multiple hats while juggling, then you might be just the person we're looking for.

Why do we care so much about customer service? Simply put, it's a game-changer! A staggering 95% of customers confirm that top-notch customer service influences both their brand choice and loyalty. In today's world filled with endless options, customer service is the magic ingredient that keeps them returning for more. It's crucial for both keeping our current customers happy and bringing new ones on board.  77% of customers would recommend a brand to a friend after having a single positive experience. That’s priceless word-of-mouth marketing!

However, let's not forget the magic of customer service isn't confined to just numbers. It’s about much more than solving issues; it's about creating an environment where our customers consistently feel cherished and listened to. That’s the real beauty of excellent customer service.

We are looking for someone who understands that customer service is not a department; it's an attitude and a team sport. A person who can navigate the complexities of performance marketing while never losing sight of the customer's needs and goals (and their CPA!). In essence, a Customer Success Manager who embodies the vision and values of Shook.

If you're passionate about customer service and have a knack for performance marketing, this role could be your next big career move. At Shook, we're not just building a next-gen creative production platform, we're building long-term relationships built on trust and results. Ready to be a part of this journey? We can't wait to meet you!